Customer Service Technician- BSW
Company: Brightspeed
Location: Enterprise
Posted on: April 16, 2024
Job Description:
Company DescriptionAt Brightspeed, we are reimagining how people
live, work, play and connect by providing fast, reliable internet
connections and an awesome customer experience in twenty states
throughout the Midwest and South.Backed by funds managed by Apollo
Global Management,our vision is to accelerate the upgrade of copper
to fiber optic technologies, bringing faster and more reliable
internet service to many rural markets traditionally underserved by
broadband providers, while delivering best-in-class customer
experience.Be a part of the team that will make this vision a
reality....designing and building a world class fiber network and
creating a customer experience second to none.Check us out on the
web! Job DescriptionBrightspeed is looking for a Customer Service
Technician to join our team! As a Customer Service Technician, you
will be performing installation, maintenance and troubleshooting of
high-speed internet, video and voice networks including associated
wiring and equipment. You will also be maintaining and repairing
outside plant facilities within assigned geographic service areas.
In this important roleyou may be required to work varying shifts
that include mandatory overtime, weekends, and holidays.As a
Customer Service Technician your responsibilities will include:
- Installing, maintaining, and troubleshooting of high-speed
internet, video and voice networks including associated wiring and
equipment
- Performing maintenance and repair on outside plant
facilities
- Climbing poles, using a shovel and pick to dig up and bury
cable, working in utility access holes or controlled environmental
vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their
duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales
referralsQualificationsWHAT IT TAKES TO CATCH OUR EYE
- High School diploma or equivalent experience
- Ability to distinguish colors on facilities
- Ability to handle 28 footextension ladders (up to 75 lbs.
routine work) and utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp
training, POTS/DSL installation/repair, cable splicing/maintenance,
basic transmissions, air pressure, and HSI installations (self and
full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g. attics, crawl spaces,
utility holes)
- Ability to work aloft (e.g. ladder)
- Ability to work outside in all weather conditions and at
various hours of the day/night
- A valid driver's license and satisfactory driving record
- Positive and professional appearance and demeanor when
communicating the company's products and services to our
customers
- Accountability/dependability (on time and on load when
scheduled and serve on call as needed)
- Teamwork (technical expertise developed to complete work
efficiently to achieve work group key service measures)
- Active Listening (ability to take input from customers, APS and
co-workers to problem solve and improve skills)
- Ability to ask relevant questions to ensure problems are
resolved quickly or to clarify information or directions
- Active Learning (curious seeker of added information and
actively works to improve skills and knowledge)BONUS POINTS FOR:
- Prior experience as a customer facing telecom operations
technician
- Basic electricity training/certification or documented
equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified Required Soft SkillsThis position is part of
a bargaining unit and represented by a union. Depending upon the
applicable collective bargaining agreement under which you may be
hired, you may be: (a)requiredto join the union and pay union dues
as a condition of employment; or, (b) required to pay union dues,
but not join the union as a condition of employment; or (c) free
tochoosewhetherto join the union, but if you do join the union you
would beobligatedto pay union dues#LI-GF1Additional InformationWHY
JOIN US?We aspire to contemporary ways of working.At Brightspeed,
we have roles that are designated as remote, hybrid, office or
field-based, depending on the position, business needs and
individual circumstances. We have a brand new, state-of-the-art
corporate HQ in Charlotte, NC and we prioritize hiring talent in
the Charlotte area, whenever possible, to make it a truly vibrant
destination for our hybrid workforce. We also invest in technology
that enables our entire team to stay connected. Why? Because
Brightspeed recognizes the value of finding the best talent for the
job, wherever they may be.We offer competitive compensation and
comprehensive benefits.Our benefits and paid time off programs
reflect our underlying belief in promoting overall wellness
throughphysical, emotional and financial health.Brightspeed offers
a comprehensive benefit program, including competitive medical,
dental, vision, and life insurance; an employee assistance program;
a 401K plan with company match and a host of voluntary
benefits.Diversity, equity and inclusionare at the center of our
grounding belief inBeing Real.When we bring our authentic selves to
work, everyone is better as a result. A diverse team helps us
befierce advocatesfor moreaccessible,inclusiveand high-quality
internet, because webelieve doing so promotesequityin the
communities we serve.Brightspeed is an Equal Opportunity
EmployerFor all applicants, please take a moment to review our
Privacy Notices:
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy NoticeVideos To Watch
Keywords: Brightspeed, Dothan , Customer Service Technician- BSW, Professions , Enterprise, Alabama
Didn't find what you're looking for? Search again!
Loading more jobs...