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BVA Mystery Shopper

Company: BVA Mystery Shopping
Location: Dothan
Posted on: October 25, 2019

Job Description:

BVA is a world-renowned French marketing study institute. BVA has been working hand in hand with highly demanding companies for 25 years. By taking advantage of the expertise of our teams, we actively work on improving the client experience and quality of service all over the world. We are currently seeking 10 online quality raters to join our international online program. We need to measure the quality of service of online purchase on a wide variety of merchants shipping in USA (international websites and overseas shipping are not concerned by our research). Online quality raters’ mission is to assess the customer service performance of US merchants acting as a real customer. He/she must evaluate the online purchase process, customer assistance, the delivery service and return. At the end of each step of the customer journey, online quality raters must fill in online questionnaires to report their customer experience in a detailed and objective way. Part-time, temporary contract Requirements : Strong self-organization Good writing skills Comfortable with computers Detail oriented Fieldwork : Part-time: 20 hours per week on a flexible schedule Duration: 3 to 6 months Starting date: ASAP Salary : Service agreement contract. From $600 to $800 net according to the number of tasks you complete per month. Monthly payment via PayPal or bank transfer.

Keywords: BVA Mystery Shopping, Dothan , BVA Mystery Shopper, Other , Dothan, Alabama

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