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Account Specialist

Company: Hercules Poly, Inc
Location: Eclectic
Posted on: March 20, 2023

Job Description:

At Hercules, Inc., our customer-centric approach, and obsessive desire to develop creative solutions has allowed us to develop four highly refined solution engines to help our customers prosper - manufacturing, sourcing, warehousing, and fulfillment.


The Account Specialist (Packaging) develops and nurtures customer relationships to capture and manage sales to increase profitability within the Packaging division, from initial client contact through order completion.

This is a Hybrid office/remote position, therefore must be near the facility in the Greater Montgomery, AL area.


-- Base Salary + Commission

-- Excellent benefits plan includes medical, dental, vision, supplemental, paid holidays, paid time off, and 401k

-- Opportunity to work for an AMAZING family-owned company with core values that you will love!!


Partner with customers to discover their needs, create value propositions, and build solutions to custom fit their needs
Prospect potential new customer relationships from a variety of areas, including external promotional/marketing activities, leads via contact management resources, etc.
Revive established customer relationships through reach-out and follow-up activities
Manage customer accounts assigned from a variety of market segments, including regional area, industry, or specific product
Collaborate with appropriate internal departments to assist sales and marketing processes, including accounting, customer experience, procurement, marketing, etc.
Utilize Customer Relationship Management (CRM) software to maintain data integrity by accurately documenting and tracking sales and customer activities
Create daily, weekly, and monthly sales activity plans to obtain established goals
Become a subject matter expert of all our Packaging products
Assist with in-store promotions, product testing, etc., as requested by customer
Assist with tradeshows, as needed
Other duties or projects as assigned by Director of Sales

-- Bachelor's degree in Sales, Business, Marketing, or related field preferred; High school or equivalent degree required
-- 3-5 years of experience in a sales support or customer service role, preferably within a manufacturing or distribution company
-- Genuine desire and drive to create solutions in a humble and genuine manner required
-- Knowledge of sales techniques and sales systems required
-- Proficiency in Microsoft Office required
-- Experience working in a Customer Relationship Management (CRM) software preferred; experience working in NetSuite is ideal
-- Competencies utilized: active listening, critical thinking, decision making, negotiation, persuasion, communication, service orientation, problem solving, time management, attention to detail
-- 20% domestic travel may be required
-- Applicants chosen for employment will be required to submit to a criminal background check and drug screeningPI208475495

Keywords: Hercules Poly, Inc, Dothan , Account Specialist, Other , Eclectic, Alabama

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