Help Desk Analyst

Company: AmerisourceBergen Corporation Corporate
Location: Dothan
Posted on: June 6, 2021

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today What you will be doing PRIMARY DUTIES AND RESPONSIBILITIES: Responsible for answering Help Desk phone calls and e-mails Documents all calls / e-mails and ensures all inquiries are assigned to the proper technical assistant. Responsible for building, configuring, and repairing all computers. Sets up user configurations for hardware and software. Provides printer support. Unlocks user accounts and software locks. Removes SpyWare on systems, when applicable. Provides in depth computer troubleshooting and network connectivity support. Performs user data backup and restoration Complies with all appropriate policies, procedures, safety rules and regulations. Performs related duties as assigned. What your background should look like EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training or equivalent combination of experience and education; normally requires a minimum of one (1) to two (2) years related and progressively responsible experience. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Strong customer service skills Strong interpersonal skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Strong organizational skills; attention to detail Ability to analyze and repair hardware; must know basic software configurations What AmerisourceBergen offers We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. Schedule Full time Equal Employment Opportunity AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Keywords: AmerisourceBergen Corporation Corporate, Dothan , Help Desk Analyst, Other , Dothan, Alabama