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Customer Service

Company: Bobcat of Dothan- Leppo Rents
Location: Dothan
Posted on: May 3, 2021

Job Description:

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers equipment needs with the best products, the best support and the best people available. We continue to receive awards for best products and best places to work year over year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:We Will Meet Our Commitments We Will Be Thorough We Will Make Good DecisionsWe Will Ask Questions Benefits Medical, Dental, FSA & Vision InsuranceCompany Paid Life Insurance/AD&D & Employee Assistance Program Company Paid Short Term Disability & Long-Term Disability 401K Plan + Match Paid Holidays, Time Off and VacationPaid Training and Development for career and promotional opportunities Wellness Incentive Bonus Discounts on products and services + Bi-Annual funding for Company Clothing Quarterly and Annual Company Bonuses + Profit Sharing Celebration LuncheonsMilestone Anniversary Gifts Work closely with the communities that we servePosition Summary: This position is responsible for working with our internal and external customers on a daily basis for their parts, rentals, service and sales needs. This administrative role will partner with our coworkers to ensure that our customers needs are being met. Primary Responsibilities: Provide exceptional customer service to all internal and external customers. Demonstrate knowledge of products and related parts after training has taken place.Ability to perform multiple tasks simultaneously while meeting the customers needs.Handling continuous requests, telephone calls, data entry and incoming customers. Load and unload deliveries as well as carry out parts for customers.Greet customers upon entrance and over the phone. Qualify the customer so that you may direct them to the proper individual to meet their needs. Utilizing computers efficiently to locate parts and invoices as well as order parts. Check incoming equipment and stock shelves accordingly.Assist in conducting physical inventories as requested.Maintain clean and organized shelves.Reconcile inventory records and shelf stock.Filing paperwork with outside vendors. This includes warranty claims. Effectively communicate equipment features, benefits, and warranty policy information to customers.Maintain a positive and professional demeanor at all times.Perform other duties as assigned.Keep safety at the forefront of your mind and be proactive to report any safety concerns that you see. Utilize computers systems to process and input information. Assist in the implementation of a new ERP system and process for efficiencies. Skills & Characteristics Needed for Success: Entrepreneurial driveExcellent organizational and time management skillsAbility to work individually and with a teamPassion for appreciation for industry and productsGood Decision-making skills- the ability to collect, assess and interpret relevant information and make sound decisionsIntegrity- maintain a high level of integrity in your actions and wordsExperience & Education: Acceptable Driving Record High School Diploma, GED, Technical or Trade SchoolWorking Conditions &/or Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening and speaking with internal and external clients. Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.Who We Are: Since 1945 Leppo Rents has been serving the compact construction market in Northeast Ohio, Texas, Alabama and Florida. We are a proud Bobcat, JLG, Hydro Mobile, and Doosan dealer with approximately 200 employees, eight different retail locations throughout Northeast Ohio and, recently, one location in Midland, Texas and two each in Alabama and Florida. Our company is growing and ranked the country's 73rd largest equipment rental company.

Keywords: Bobcat of Dothan- Leppo Rents, Dothan , Customer Service, Other , Dothan, Alabama

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