Technical Support Analyst

Company: Enterprise Electronics
Location: Enterprise
Posted on: April 19, 2024

Job Description:

Enterprise Electronics Corporation is seeking an experienced Technical Support Analyst with a background in electronics, radar, electronic warfare, or antenna testing for its Enterprise, AL manufacturing facility. The Technical Support Analyst (TSA) is responsible for assisting customers, as well as, other EEC personnel, with technical issues and answering questions related to weather radar hardware or software. Duties include responding to customer requests for technical support and communicating with them by phone or through messaging platforms to diagnose and resolve technical issues. The TSA also engages and coordinates with other EEC Subject Matter Experts (SMEs) to diagnose and resolve complex hardware or software issues that require in-depth expertise in one or more areas of technical specialization. The TSA is a technical professional who provides vital operational support to customers for EEC weather radars and serves as a key technical resource across multiple EEC functions including Engineering, Field Services, Production, Program Management, Quality, and Software Engineering.

Required Skills and Abilities:

• Associate's Degree or work equivalent in electronics, radar, electronic warfare, or antenna testing
• Five (5) years of field service experience in commercial weather radar system installation, maintenance, repair, and technical support, or equivalent and transferrable technical experience in a related field of electronics.
• Two (2) years of field service experience providing technical training (hardware and software) to customers, in-country technical support resources, and other company Field Service Engineers, or equivalent and transferrable technical experience in a related field of electronics.

Keywords: Enterprise Electronics, Dothan , Technical Support Analyst, IT / Software / Systems , Enterprise, Alabama