Member Experience Specialist (Hybrid)

Company: Randstad
Location: Malvern
Posted on: January 16, 2026

Job Description:

Job Description Job Description A leading, mission-driven organization is seeking a motivated and people-focused Member Experience Specialist to join our team in a hybrid capacity. This is a fantastic opportunity for a professional who is passionate about helping others and wants to build a career at an industry leader dedicated to serving the community. You will be instrumental in delivering exceptional support and ensuring every individual we serve feels valued and heard. Your Impact Be the Face of the Organization: Serve as the primary point of contact for a dedicated group of members, addressing their questions, managing their accounts, and providing clear guidance on our services. Build Lasting Connections: Deepen relationships by understanding members' personal goals, educating them on the best solutions for their needs, and identifying ways to improve their overall experience. Provide Seamless Support: Conduct high-quality interactions via phone, email, and virtual meetings, ensuring every member has a smooth and positive journey. Master Modern Tools: Navigate and utilize various internal systems and digital tools to efficiently resolve requests and keep member information up to date. Stay Informed: Keep a pulse on industry trends and our latest offerings to provide accurate, helpful, and timely information to our community. Collaborate for Success: Work closely with internal partners and specialized teams to ensure comprehensive support for every member request. Uphold Excellence: Maintain the highest standards of integrity and ensure all interactions align with our organizational guidelines and quality standards. What You Bring People-First Experience: 1–3 years in a client-facing or service-oriented role (such as hospitality, retail, or account coordination) with a proven track record of building great relationships. Strong Communicator: Excellent verbal and written skills with the ability to explain complex information in a way that is simple, clear, and confident. Adaptable & Organized: Ability to manage multiple priorities in a fast-paced environment while staying focused on the details. Tech Savvy: Comfortable learning new software and navigating multiple digital platforms simultaneously. Values-Driven: A commitment to the highest standards of ethics and a genuine desire to help others succeed. Company Description Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it! Company Description Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!

Keywords: Randstad, Dothan , Member Experience Specialist (Hybrid), Human Resources , Malvern, Alabama