Technical Support Analyst
Company: Integra Staffing And Search
Location: Montgomery
Posted on: April 2, 2026
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Job Description:
Job Description Technical Support - Call Center Description This
exciting role as a Technical Support Analyst will be responsible
for rendering assistance to customers in solving and diagnosing
product service and installation problems for documented and
undocumented issues. WHAT YOU’LL DO Have a working knowledge of
technical product specifications and water heater fundamentals and
be able to communicate this information to the caller. Provide
verbal and written technical assistance to customers having product
service, installation, repair and general product questions, while
recording and follow-up incoming calls on the company database.
Exhibit a basic level of diplomacy in stressful situations while
being adaptable to changes and creating goodwill with internal and
external customers. Explain and interpret warranties to customers
as they apply to products. Utilize system tools to determine water
heater cross-references, sizes and types as requested by callers.
Qualifications WHAT YOU NEED High school diploma or general
education degree (GED ) Basic Computer Data Entry Skills (Will be
Assessed) Ability to read, write, and comprehend technical
instructions, short correspondence, and memos Ability to carry out
instructions furnished in written, oral, or technical diagram form
Must have excellent problem solving skills for technical products
or show a strong propensity for solving technical problems Must be
able to work weekends, staggered shifts, and holidays HOW TO STAND
OUT Field experience servicing either electric or gas
applianceswater heaters Customer service related experience in a
call center providing technical support Bilingual in French/English
or Spanish/English
Keywords: Integra Staffing And Search, Dothan , Technical Support Analyst, Customer Service & Call Center , Montgomery, Alabama
